Refund Policy

At Hostingse.com, we strive to provide exceptional services for domain registration, web hosting, cloud hosting, VPS hosting, and reseller hosting. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued. By using our services, you agree to this Refund Policy.

1. Eligibility for Refunds

Refund eligibility depends on the type of service purchased. The following conditions apply:

• Domain Registration: Domain registration fees are non-refundable once the domain has been registered successfully. This includes renewals and transfers.
• Web Hosting, Cloud Hosting, and VPS Hosting: Refunds for hosting services are available only within the first 30 days of purchase under our 30-Day Money-Back Guarantee. If you are not satisfied with our services during this period, you may request a refund.
• Reseller Hosting: Refunds for reseller hosting services are subject to the same 30-Day Money-Back Guarantee as our hosting services.
• Custom Services: Fees for custom or one-time services, such as website migration or setup, are non-refundable.

2. Conditions for Refunds

The following conditions must be met to qualify for a refund:

• The refund request must be made within the 30-day refund period (if applicable).
• The services must have been purchased directly through Hostingse.com. Refunds are not available for third-party purchases.
• No violations of our Terms and Conditions should have occurred during the service period.

3. Non-Refundable Situations

Refunds will not be issued in the following scenarios:

• Domain registration, renewal, or transfer fees.
• Fees for additional services such as SSL certificates, dedicated IPs, or premium support.
• Services terminated or suspended due to violations of our Terms and Conditions.
• Refund requests made after the 30-day refund period.
• Promotional or discounted services where terms explicitly state “non-refundable.”

4. Refund Process

If you are eligible for a refund, please follow these steps to initiate the process:

• Submit a refund request by contacting our support team at support@hostingse.com or through the support portal on our website.
• Provide your account details, order ID, and reason for the refund request.
• Our team will review your request and respond within 5-7 business days.

Once approved, refunds will be processed to the original payment method used for the purchase. Refund processing times may vary depending on your payment provider.

5. Partial Refunds

In certain cases, partial refunds may be issued at our sole discretion. These include but are not limited to:

• Unused portions of prepaid hosting services (excluding the initial 30 days).
• Cancellation of additional services that were not utilized.

6. Chargebacks

We strongly discourage chargebacks. If you have an issue with our services, please contact our support team to resolve the matter. Initiating a chargeback without attempting to resolve the issue with us may result in the suspension or termination of your account and services.

7. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Significant changes will be communicated to users via email or website notifications. Your continued use of our services constitutes acceptance of the updated Refund Policy.

8. Contact Information

If you have any questions, concerns, or refund requests, please contact us at:

Email: support@hostingse.com

We are committed to providing high-quality services and customer satisfaction. Thank you for choosing Hostingse.com.